Author: Keith Cockerham

Microsoft Dynamics 365 2020 Wave 2

Microsoft release two major biannual updates for Microsoft Dynamics 365 Online.  The first is in April and the second, Release Wave 2; reached General Availability in October 2020 meaning it is now being rolled out to Dynamics 365 Organisations between October 2020 and March 2021. The release guide is a massive 546 pages! This covers […]

Bahrain TechWeek 2019 – Delivering a Digital Future

Last month we hosted “Delivering a Digital Future” at FinTech Bay in Bahrain as part of Bahrain’s TechWeek.  There was a great turnout including many banks and financial institutions from across Bahrain.     We were joined by special guests, Sh. Mohammed Al-Khalifa of Bahrain EDB, Alistair Sergeant, CEO of Purple Consultancy and AbdelKarim Abu […]

Settings and Customisations in Dynamics 365 v9.1

Where are Settings and Customization in the latest version of Dynamics 365 v9.1? In version 9, Microsoft introduced the new Unified UI, a new look and feel for Dynamics 365.  It was still possible to navigate to the “Classic” UI by switching to the Dynamics 365 – custom app.  With 9.1, this app has been […]

Dynamics 365 April 19 Release notes

Today, the Dynamics 365 April ’19 release notes have been published, these document what’s new in the latest version of Dynamics 365. You can find the release notes here   My favourite feature so far is Dynamics 365 Remote Assist using Hololens.  Check out the video below

Workflow [guid] does not exist when importing a solution.

Trying to import an unmanaged solution into a Microsoft Dynamics CRM 2015 On Premise instance.  I received the message Workflow {5125476c-7889-e611-8177-0050569c5846} does not exist, processtrigger With Id = 5925476c-7889-e611-8177-0050569c5846 Does Not Exist. After hunting for a workflow rule that didn’t exist for a while, I discovered CRM classifies Workflows as Business Rules I changed the […]

Dynamics 365 Online vs On Premise Comparison

One of the key differentiators of Microsoft Dynamics CRM vs its competitors is the choice of delivery.  Microsoft Dynamics CRM is available in three delivery models. Microsoft Dynamics CRM Online (Hosted by Microsoft) Microsoft Dynamics CRM On-Premise Microsoft Dynamics CRM Partner Hosted   This post outlines the key points for consideration between Dynamics CRM Online and […]

ClickDimensions certification

Having taken the ClickDimensions training and associated exam, I am now ClickDimensions certified! ClickDimensions fully integrates with Dynamics 365 to extend the marketing capabilities.  The main features are: Email Marketing Web Intelligence and Analytics Web-to Lead Forms Landing Pages Surveys Campaign Automation Subscription Management Event Management Lead Scoring Reporting Social Marketing